member notice | trustage experiences a disruption in service

(Danville) -- Service 1st Federal Credit Union would like to inform you of a cybersecurity event being experienced by one of our trusted partners, TruStage. 

With over 90 years of experience, TruStage is our primary vendor for several consumer insurance solutions including:

•           Accidental Death and Dismemberment Insurance
•           Life Insurance
•           Debt Protection on some consumer loans

Since identifying this incident on July 11, 2026, TruStage has proactively shut down access to their network and systems while they continue their investigation. They are working diligently to restore normal operations.

Service 1st’s systems have not been impacted by this event. At this time, we have not been informed that any Service 1st member information has been compromised.

We are maintaining close communication with TruStage as they continue to assess the scope of the incident. If additional information indicates that this incident affects our members, we will provide updates as appropriate. 

To stay informed about this event, service availability and the claims submission process, please visit https://engage.trustage.com/service-disruption-consumer.

We appreciate your patience as TruStage works through this investigation and restores normal operations.

for more information
For more information, send us a secure message through Service 1st digital banking, select the chat icon at the bottom of service1.org or call our Contact Center at 800.562.6049.