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lost or stolen cards

report a visa® debit card as lost or stolen

If your Visa®  debit card becomes lost or stolen, you must contact us immediately. To do so:

During Normal Business Hours

  • Call our contact center at 800-562-6049 and press 0.
  • A representative will close your card and issue a new one to be mailed to your home address.

After Business Hours

  • Contact our card processor at 800-642-6010 to report your card lost/stolen.
  • A representative will disable your card immediately and direct you to contact the credit union to have a new card issued

report your visa® credit card as lost or stolen

If your Visa® Credit Card is lost or stolen, report the card by calling our Contact Center at 866-604-5576 or log in via Service1st@Home online banking. A representative will disable your card immediately and a new card will be issued to your home address.

Please be reminded, only the person that loses their card or has their card stolen will be reissued a new card. All other cards associated with your account will continue to work and will not need to be reissued.