whoohoo! | Service 1st Federal Credit Union Honored with Distinguished MemberXP™ 'Best of the Best' Award
2/27/2025(Danville, PA) – Service 1st Federal Credit Union has been recognized as a recipient of the 2025 Best of the Best Award, presented by MemberXP™, a leading customer experience program. This notable accolade celebrates credit unions committed to delivering exceptional service and member experiences.
Service 1st was awarded with The Best Overall Member Experience Award, one of the highest honors presented by MemberXP™. The credit union had the highest combined score in the categories of Transaction, Consumer Loan and New Member Experiences.
MemberXP™ Verified Rankings are determined using feedback from two universal customer experience metrics. Once the rankings have been established, Best of the Best awards are presented to the top 25% of performers in several categories.
Not only did Service 1st reach the top 25% of performers for several experiences, but the credit union also earned the top ranking for Best New Member Experience, Best Mobile App Experience, Best Online Banking Experience and Most Reliable Staff.
“Winning these prestigious awards reflects the heart of our culture - putting members first and striving for excellence in every interaction,” said Karen Wood, Chief Experience Officer, Service 1st. “It’s a testament to our dedication to creating a service environment where trust, care and innovation thrive. Our culture of collaboration and continuous improvement drives us to exceed member expectations, earning us loyalty and a strong reputation.”
The 2025 MemberXP™ 'Best of the Best' Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. MemberXP™ serves over 130 of North America’s highest-performing, member-focused credit unions.
For more information, visit service1.org or call Service 1st Federal Credit Union at 800.562.6049.
Service 1st was awarded with The Best Overall Member Experience Award, one of the highest honors presented by MemberXP™. The credit union had the highest combined score in the categories of Transaction, Consumer Loan and New Member Experiences.
MemberXP™ Verified Rankings are determined using feedback from two universal customer experience metrics. Once the rankings have been established, Best of the Best awards are presented to the top 25% of performers in several categories.
Not only did Service 1st reach the top 25% of performers for several experiences, but the credit union also earned the top ranking for Best New Member Experience, Best Mobile App Experience, Best Online Banking Experience and Most Reliable Staff.
“Winning these prestigious awards reflects the heart of our culture - putting members first and striving for excellence in every interaction,” said Karen Wood, Chief Experience Officer, Service 1st. “It’s a testament to our dedication to creating a service environment where trust, care and innovation thrive. Our culture of collaboration and continuous improvement drives us to exceed member expectations, earning us loyalty and a strong reputation.”
The 2025 MemberXP™ 'Best of the Best' Awards are based on insights from more than 2.6 million data points, reflecting the experiences of around 8.6 million credit union members. MemberXP™ serves over 130 of North America’s highest-performing, member-focused credit unions.
For more information, visit service1.org or call Service 1st Federal Credit Union at 800.562.6049.
