lost or stolen cards
report a visa® debit card as lost or stolen
If your Visa® debit card becomes lost or stolen, you must contact us immediately. To do so:
During Normal Business Hours
- Call our contact center at 800-562-6049 and press 0.
- A representative will close your card and issue a new one to be mailed to your home address.
After Business Hours
- Contact our card processor at 888.918.7313 to report your card lost/stolen.
- A representative will disable your card immediately and direct you to contact the credit union to have a new card issued.
report your visa® credit card as lost or stolen
If your Visa® Credit Card is lost or stolen, report the card by calling our Contact Center at 866-604-5576 or log in via Service 1st online banking. A representative will disable your card immediately and a new card will be issued to your home address.
Please be reminded, only the person who loses their card or has their card stolen will be reissued a new card. All other cards associated with your account will continue to work and will not need to be reissued.
Click here to access all fraud dispute forms.