At Service 1st we've found a way to marry our digital first focus to always find ways to serve you more efficiently with the personalized service you're accustomed to receiving from our team. As part of this goal, two of our branch locations now have Interactive Teller Machines: 

• our Corporate Center in Danville has one available for use in the lobby, and 
• our new Muncy location has the machines available in the lobby and in the drive-up. 

what is an ITM?
An Interactive Teller Machine (ITM) is an innovative banking terminal that merges the convenience of ATMs with the personalized service you're accustomed to from the Service 1st tellers. It provides both self-service options and real-time access to a live banking professionals via video, delivering a seamless blend of technology and human touch.

why choose ITMs?
ITMs elevate the banking experience by offering greater flexibility, enhanced service, and improved transaction efficiency. Here's how they stand out:

•    Extended Hours: ITMs allow you to bank on your terms, offering transactions that go beyond typical ATM capabilities, 24/7. Whether it's early morning or late at night, you can access your account anytime, making banking more convenient than ever.

•    Enhanced Service: With live video assistance, you can speak with a virtual agent for personalized support during complex transactions. It's like having a teller available when you need it.

•    Faster Transactions: ITMs can process a wide variety of transactions more efficiently than traditional ATMs or even in-branch services, minimizing wait times and improving your banking experience

what makes ITMs different from ATMs?
ITMs combine the simplicity of ATMs with the added advantage of human interaction. While you can handle everyday tasks like deposits and withdrawals independently, you also have the option to connect with a virtual agent for more advanced services. ITMs bridge the gap between convenience and personalized service, offering a broader range of transactions than a standard ATM.

what can you do with an ITM?

An ITM supports many common banking transactions, such as:

• Cash withdrawals
• Cash/check deposits
• Account transfers
• Loan payments
• Balance inquiries
• Statement printouts

any limitations?
While ITMs can handle most transactions, some may require a quick handoff to a virtual agent—like transactions involving large sums of cash or checks. These limitations ensure secure and consistent service.

available 24/7
ITMs located outside our branches are available around the clock, offering the freedom to complete your banking needs whenever it suits you. Complex transactions no longer require a trip during business hours. ITMs put the power of full-service banking in your hands, day or night.

Virtual Agents are available to assist you at our ITMs:

Mon. - Thurs. 8:00 am - 5:00 pm

Fri.  -  8:00 am - 6:00 pm

Sat.  - 8:00 am - 12 noon

are tellers being replaced?
Not at all! ITMs are designed to enhance our service, not replace it. They free up our tellers to focus on more complex needs and relationship-building with our members, ensuring you get the best of both worlds: cutting-edge technology and personalized care.

embrace the future with ITMs!
ITMs are here to make your banking experience more convenient, flexible and efficient. Join the growing number of members who are already benefiting from this innovative technology. Experience the ease, speed, and personalized service ITMs offer and take control of your banking today!