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online privacy policy

Service 1st Online Privacy Policy 

At Service 1st Federal Credit Union (Service 1st), keeping your personal/financial information secure is extremely important to us. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other products/services we feel can benefit you, your family and/or your business.

Your Personal Information may be collected when you enter data into an application for new products or services or when you use our products and services. Personal Information may include your name, Access Number, home or other physical address, Social Security Number, telephone number, and email address. Additionally, our sites may collect certain electronic data, such as your geolocation, IP address, and other information that identifies your device.

transmission security

Service 1st uses leading encryption technologies to protect information you enter and submit from our website.

email security

Please be advised that messages sent via email cannot be guaranteed to remain secure. If you require a guaranteed secure method to transmit private data, such as a social security or account number, please use the messaging system available via service1st@home online banking or contact us by phone or in-person. You should never provide information that is sensitive or confidential such as your social security number, account number or PIN numbers.


Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us.

We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the Site and to assist us with resolving questions regarding the Site. We also utilize cookies for advertising purposes. Tracking technologies also used are beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website. We may use cookies to personalize content and ads, to provide social media features, and analyze our traffic. We may also share use of our site with our advertising and analytics partners to better serve you.

third party links from our website

Links to other websites found throughout our site are provided to assist you in locating information. The mere fact that there is a link between the website and another does not constitute a product or program endorsement by Service 1st or any of its employees. Service 1st has no responsibility for content of the websites found at these links, or beyond, and does not attest to the accuracy or propriety of any information located there. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and Service 1st does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by Service 1st. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.

google analytics

Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our Sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at

mobile application geolocation

Service 1st periodically collects, transmits, and uses geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activates, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the End User’s selection. The End User can change his/her/their location permissions at any time in their device settings.

children’s privacy

We do not knowingly collect Personal Information from individuals under the age of 13 who use our Sites without obtaining consent from a parent or legal guardian.

To learn more about the Children’s Online Privacy Protection Act (COPPA), please visit the National Credit Union Administration Regulatory Alert or the Federal Trade Commission’s website.

privacy policy
To learn how Service 1st handles information we learn about consumers when consumers visit the websites we operate, contact us by mail, phone, or email, please visit our Privacy Notice.