ready when you are!

Scout is ready to assist you!

As your virtual financial assistant, Scout is eager to help answer your account specific questions and to guide you with: 

• credit union product & service information
• financial education
• or, Scout can help direct you to additional services - like, Card Services to report your card lost or stolen.

how can I connect with Scout?

• Call 800.562.6049 to get started. 
• For account specific conversations, have your member number available and a mobile phone number on file with Service 1st.
• Below are a few questions you can ask Scout to get started.
  
  
• What's my balance?
• What's my transaction history?
• What's my direct deposit information?

faqz

 Q. What exactly is a virtual assistant?
 A. Scout is not only the newest member of our team; Scout uses the latest artificial intelligence (AI) technology to connect with you and provide conversational responses to your questions. 

 Q. Did Scout replace the Automated Teller-Phone system?
 A. Yes. We've brought Scout on board knowing he will provide members with a more efficient, more user-friendly way to easily get the information they are looking for. 

for more information

Select the chat icon below to engage with a member of our team.