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scout - your virtual financial assistant!

ready when you are!


Scout is ready to assist you!

As your virtual financial assistant, Scout is eager to help answer your account specific questions and to guide you with: 

  • credit union product & service information
  • financial education
  • or, Scout can help direct you to additional services - like, Card Services to report your card lost or stolen.

discover iconhow can I connect with Scout?

  • Call 800.562.6049 to get started. 
  • For account specific conversations, have your member number available and a mobile phone number on file with Service 1st.
  • Below are a few questions you can ask Scout to get started.

  • What's my balance?
  • What's my transaction history?
  • What's my direct deposit information?

select iconfaqz

 Q. What exactly is a virtual assistant?
 A. Scout is not only the newest member of our team; Scout uses the latest artificial intelligence (AI) technology to connect with you and provide conversational responses to your questions. 

 Q. Did Scout replace the Automated Teller-Phone system?
 A. Yes. We've brought Scout on board knowing he will provide members with a more efficient, more user-friendly way to easily get the information they are looking for. 

chat iconfor more information

Select the chat icon below to engage with a member of our team.