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Coronavirus, COVID-19 | Member Information and Resources

At Service 1st, we truly enjoy helping you achieve your financial goals and we aren’t about to let Coronavirus, COVID-19 stand in your way. This page is a resource to help you navigate this uncharted time, stay up-to-date on operations at your credit union and connect you with some additional opportunities, tools and resources. We’re in this together and we’ve got you covered.
umbrella icon we’ve got you covered
  • Have you been directly impacted by Coronavirus, COVID-19?
If you have been directly affected by Coronavirus, COVID-19 and are in need of assistance in making a Service 1st loan payment or have other account concerns, please contact one of our Member Service Representatives at 800.562.6049, to discuss the options we have available to assist you at this difficult time.
  • Special Spring VISA® Credit Card Skip A Payment
You may be eligible to "skip" your Service 1st VISA® Platinum Credit Card payment for May and June 2020.

If you are eligible to participate in this Skip-A-Payment program, your April 2020 and May 2020 statements will include the following message: You may skip this month's minimum payment on your account. Finance charges will continue to accrue. You will also see "none" in the minimum payment section.

To take advantage of this opportunity, simply do not make your payment by its May or June 2020 due date.* We'll take care of the rest.
For more information about our Skip-A-Payment program, call our Contact Center at 800.562.6049.

  • Member Business Lending and the CARES Act
On Friday, March 27, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, became law. The CARES Act focuses on assisting small businesses with emergency grants and a forgivable loan program for companies with 500 or fewer employees. It is our understanding that the legislation does not provide direct relief to real estate investments with commercial or residential tenants. However, real estate investors with commercial tenants may direct their corporate tenants to apply for relief loans when available.

By April 15, 2020, the Treasury and Small Business Administration provided guidance on how businesses could obtain these loans and the procedures for financial institutions to disburse the loans. 

Over the past few months, Service 1st processed over 113 payroll protection program loans, providing over $6 million in assistance to local businesses.  

If you have questions regarding the CARES ACT, please call our Contact Center at 800.562.6049, to be directed to a member of our business development and specialized lending team.
  • Payroll Protection Program Loans (PPP) and Applications for Forgiveness
We are not currently accepting Payroll Protection Loan applications.

As of Monday, August 10, 2020, we are awaiting guidance from the SBA regarding Applications for Forgiveness. While specific timelines and portals are not yet in place, once this process begins you will have some time to complete it. Your loans will be considered in good standing through December 31, 2020.

We encourage you to continue to check our site for updates regarding PPP Loans and Applications for Forgiveness. As we receive additional guidance about these items, information will be posted.
  • Economic Impact Payment Update

Some economic impact payments (as part of the Coronavirus, COVID-19 tax relief efforts) were available in accounts starting Wednesday, April 15, 2020. For those that received a payment on April 15, it is based, partially, on whether you filed for electronic returns in 2018 or 2019 tax return filings. Click here to learn more.

If you have questions, please call our Contact Center at 800.562.6049, to be directed to a member of our business development and specialized lending team.

ops-2-icon.jpg credit union operation updates
         Click here to view past member notices.

On Friday, June 5, we announced plans to begin reopening our lobbies. As of June 24, all Service 1st lobbies except the branch located within Danville High School, have reopened. Safeguards have been added to our offices to help ensure the well-being of our credit union family and the community. 

Click here to read our full member notice.


resources-icon.jpg member resources
The following convenience services will help you efficiently manage your finances. We understand that you may be uncomfortable getting started. No problem. We’re just a call or a click away. Our team will help you set up these services and guide you through transactions.
  • Service1st@Home online banking
  • Service1st Mobile App
  • Service 1st Teller Phone
  • Mobile Deposits deposit checks right from your mobile device! To get started, simply download our mobile app from your device’s store. Once you are logged in, you’ll choose “Mobile Deposit Service,” then “Make A Deposit.” Read the notice that will also share the daily limit and select continue. Endorse your paper checks with your signature and “S1 Mobile Deposit Only.” You will then be prompted to scan both sides of your paper check.
  • Night Deposit Boxes you can use these anytime you need to make a deposit. They are located at all of our offices.
  • Access to over 55,000 ATMs looking for an ATM nearby? Click here to use our ATM/Branch Locator to find a surcharge-free ATM near you.

stay-connected-icon.jpg stay connected | helpful links  
  • Let's work together. We are asking employees to follow the Centers for Disease Control and Prevention's (CDC) hygiene and disease prevention guidance and encourage members to do so as well. And, don't forget to stay calm. By working together, we'll get through this.

*Skip-A-Payment eligibility is based on certain credit criteria. If you elect to participate, finance charges will continue to accrue during the skip period and will be paid before any payments to principal, once payments resume. Skipping a payment will result in you having to pay higher total finance charges than if you made your payments as originally scheduled. You will be required to resume your regular monthly payments in the month following the skip. Contact credit union for full program details.