member notice | debit card review
8/12/2024At Service 1st Federal Credit Union, keeping you informed and keeping your information safe is a top priority.
We recently discovered suspicious activity, which could indicate unauthorized access to certain debit card details.
At this time, we are actively investigating the situation, following proper protocol and working closely with security experts to ensure your information remains protected. We take the security of your financial data very seriously, and we are committed to resolving this matter as quickly and thoroughly as possible.
What You Should Do:
1. Monitor Your Account: Please review your account statements and transaction history for any unauthorized transactions. If you notice anything unusual, please report it to us immediately. You can easily report it by:
3. Consider Card Replacement: For added security, we may recommend that you consider replacing your current debit card. You can request a new card by calling our Contact Center at 800.562.6049 or stopping in your local Service 1st office.
4. Always stay alert: Unfortunately, evil doers will stop at nothing to try to gain access to your account information, click here to view a recent article we shared that includes links to the Federal Trade Commission (FTC). The FTC shares updated information related to scams and what to do if you are a victim.
We apologize for any inconvenience this item may cause and appreciate your patience as we complete a full review of this matter. Your trust is of utmost importance to us, and we are committed to keeping your accounts secure.
Please watch your email and this page for updates.
Thank you for your understanding and continued membership with Service 1st.
We recently discovered suspicious activity, which could indicate unauthorized access to certain debit card details.
At this time, we are actively investigating the situation, following proper protocol and working closely with security experts to ensure your information remains protected. We take the security of your financial data very seriously, and we are committed to resolving this matter as quickly and thoroughly as possible.
What You Should Do:
1. Monitor Your Account: Please review your account statements and transaction history for any unauthorized transactions. If you notice anything unusual, please report it to us immediately. You can easily report it by:
- logging into your digital banking account and sending us a secure message
- calling our Contact Center at 800.562.6049
- visiting your favorite Service 1st branch location.
3. Consider Card Replacement: For added security, we may recommend that you consider replacing your current debit card. You can request a new card by calling our Contact Center at 800.562.6049 or stopping in your local Service 1st office.
4. Always stay alert: Unfortunately, evil doers will stop at nothing to try to gain access to your account information, click here to view a recent article we shared that includes links to the Federal Trade Commission (FTC). The FTC shares updated information related to scams and what to do if you are a victim.
We apologize for any inconvenience this item may cause and appreciate your patience as we complete a full review of this matter. Your trust is of utmost importance to us, and we are committed to keeping your accounts secure.
Please watch your email and this page for updates.
Thank you for your understanding and continued membership with Service 1st.